Customer Success Manager
About The Position
InfoSum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences. As the foundational infrastructure underpinning WPP Open, InfoSum powers trusted data collaboration across every cloud, client, and capability. The Customer Success Manager (CSM) will be a key member of the North American Client Services team at InfoSum, responsible for driving the adoption and usage of InfoSum's data collaboration platform. This role is critical as InfoSum transitions from a flat-rate SaaS model to a usage-based revenue model, placing heavy emphasis on driving platform adoption and client engagement. After the sales team closes a new contract, the CSM takes ownership of the client relationship. This CSM will manage a portfolio of accounts and will be responsible for making the InfoSum platform indispensable to clients through strong relationship building, understanding their business goals, and aligning them with InfoSum's capabilities. The core focus is on ensuring client stickiness, securing renewals, and identifying expansion opportunities. The CSM will manage a portfolio of approximately 16-20 accounts, including a mix of major brands, publishers, and data providers, alongside smaller customers.
Requirements
- A minimum of 3-5 years in a customer success or account management role within the Ad Tech industry.
- Solid understanding of the paid media marketplace, including how decisions are made, how money moves, and the competitive landscape (DSPs, SSPs, data platforms).
- Ability to articulate success through business outcomes and metrics (e.g., revenue growth, usage increase) rather than just relationship management.
- Understanding that renewals are earned through continuous value delivery and driving platform usage, not through a once-a-year conversation.
- Technical understanding of how Ad Tech platforms work.
- Strong desire to learn, grow, and take ownership.
- Proactive, startup mentality.
- Demonstrated commitment by staying with a previous company for at least two years.
Responsibilities
- Drive the adoption and usage of InfoSum's data collaboration platform.
- Take ownership of the client relationship after the sales team closes a new contract.
- Manage a portfolio of approximately 16-20 accounts.
- Make the InfoSum platform indispensable to clients through strong relationship building, understanding their business goals, and aligning them with InfoSum's capabilities.
- Ensure client stickiness, secure renewals, and identify expansion opportunities.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
