Customer Success Manager (Enterprise)

talentpluto • San Francisco, CA

2d • $110,000 - $145,000 • Hybrid

About The Position

This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one. You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.

Requirements

• 2-5 years of customer success experience at a high-growth, well-respected startup
• Enterprise customer success experience, specifically from a startup environment
• Track record as one of the earliest customer success hires at a previous company
• Likeable, personable, and easy to work with
• Comfortable working in-office 5 days per week and relocating to San Francisco by August

Responsibilities

• Own enterprise customer success as the first post-sales hire
• Set the standard and build the foundation for the customer success function
• Drive retention, adoption, and strong outcomes for enterprise customers
• Operate as an individual contributor with a team built around you over time
• Help define processes and best practices from the ground up

Benefits

• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed