Customer Success Manager

Trackunit

25d • Remote

About The Position

Trackunit is seeking a Customer Success Manager to own the post-sales lifecycle for midmarket and/or strategic OEM customers in the IoT and telematics space. The role translates customer challenges into Trackunit-enabled solutions, creates success plans, and drives platform adoption through guidance and best practices. It supports renewal readiness by documenting value delivery and partners with Commercial teams to identify and qualify expansion opportunities.

The Customer Success Manager works with Product, Support, and Technical Account Management teams to resolve blockers, identify upsell and cross-sell opportunities across OEM programs and dealer ecosystems, and ensure customer feedback informs the product roadmap. The role also maintains accurate success plans and data-driven AI insights in CRM and related systems to monitor customer health and support strategic decisions.

This is a remote role in North America, with Ontario, Canada, and Central/East Coast hours preferred. Travel of 25–30% is expected for customer workshops and key lifecycle moments.

Requirements

• 3–5+ years of Customer Success, Engagement, or Account Management experience in B2B SaaS, IoT, or telematics.
• Proven ability to deliver measurable outcomes with midmarket and enterprise-level customers.
• Proven track record of managing complex enterprise customers and engaging executive-level stakeholders.
• Ability to translate technical or product concepts into measurable business value for customers.
• High-level technical fluency with IoT platforms, device connectivity, and data analytics; coding is not required.
• Strategic, data-driven mindset with strong execution skills and follow-through.
• Strong problem-solving skills and a bias toward action in fast-paced environments.
• Strong project management skills and ability to manage multiple strategic initiatives simultaneously.
• Experience with CRM tools and customer management platforms.
• Familiarity with IoT hardware/software integrations, data analytics, and API-driven solutions.
• Highly organized, self-starting, and able to thrive in a fast-paced global environment.
• Flexible and agile approach to changing priorities and evolving OEM needs.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
• Able to translate data intelligence into meaningful and actionable insights.

Nice To Haves

• Knowledge of construction equipment, manufacturing, and fleet management, including equipment utilization, uptime, OEM partnerships, and lifecycle cost of ownership.
• Ontario, Canada location and availability during Central/East Coast hours preferred.

Responsibilities

• Own the full post-sales lifecycle portfolio of midmarket and/or strategic OEM customers in the IoT and telematics space.
• Translate OEM challenges into Trackunit-enabled solutions that create differentiation, efficiency, and customer value; develop clear success plans and drive platform adoption through hands-on guidance and best practices.
• Ensure renewal readiness by documenting value delivery and partner with Commercial teams to identify and qualify expansion opportunities.
• Partner with Commercial, Product, Support, and Technical Account Management teams to identify and nurture upsell and cross-sell opportunities across OEM programs and dealer ecosystems.
• Resolve customer blockers and ensure the customer's voice informs the product roadmap.
• Maintain accurate success plans and data-driven AI insights in CRM and related systems to track customer health and inform strategic decisions.
• Travel for customer workshops and key lifecycle moments.

Benefits

• Flexible work setup and IT equipment for the employee's chosen routine.
• Investment in personal and professional goals, focused on individual impact, team impact, and organizational strategy.
• Inclusive workplace and equal opportunity employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level