Customer Success Manager

Aloha•McKinney, TX

1d•Onsite

About The Position

As a Customer Success Manager, you'll serve as the primary relationship and business owner for assigned accounts. You'll be responsible for successful onboarding, product adoption, customer health, retention, and long-term value realization. You'll work to develop a deep understanding of each customer's practice, workflows, and challenges and use your insights to help customers get measurable value from Aloha.

Requirements

Ability to thrive in a fast-paced, team-based environment.
Proficient in relationship building, strategic thinking and mainting executive presence.
Possess polished communication, listening, and presentation skills.
Self-motivated and enthusiastic with a growth mindset.

Responsibilities

Manage a dedicated portfolio of customer accounts, building strong relationships and serving as their trusted advisor throughout the customer journey.
Guide new customers through a successful launch, helping them implement Aloha's products, optimize workflows, and achieve their business goals.
Proactively monitor customer health, identify opportunities to improve product adoption, and uncover opportunities for account expansion.
Identify potential risks early, address customer concerns, and develop strategies to improve satisfaction, strengthen relationships, and reduce churn.
Partner with Technical Success, Support, Product, and Sales teams to resolve challenges, advocate for customers, and deliver an exceptional customer experience.