Customer Success Manager

UVeye•Philadelphia, PA

13d•$85,000 - $105,000

About The Position

UVeye is seeking a Customer Success Manager to build strategic, value-driven partnerships with clients. The role serves as a trusted advisor to dealership leaders and frontline teams, helping them use the UVeye platform effectively, improve efficiency, and realize measurable return on investment. The Customer Success Manager develops lasting client relationships through exceptional service, a strong understanding of client goals, and proactive identification of opportunities to improve optimization, adoption, and results. The position involves regular on-site work in dealership environments and approximately 50% travel. Employees may spend extended periods sitting, standing, and walking, with frequent movement through service lanes, inspection areas, showrooms, and outdoor lots. Work may take place in heat, cold, rain, or other outdoor conditions common at dealership locations. PPE may be required depending on site protocols; reasonable accommodations may be made.

Requirements

At least 3 years of experience in Customer Success, account management, or a similar role in Automotive SaaS.
At least 3 years of experience working within a dealership, with firsthand exposure to daily fixed and variable operations.
Proven experience managing multiple accounts and projects.
Ability to build rapport from the initial conversation and throughout the client lifecycle, with a positive attitude and passion for customers.
Willingness to work in a fast-paced, changing environment.
Strong organization and prioritization skills, with attention to detail.
Commercial savvy.
Technical aptitude, including general knowledge of software, dashboards, analytics, and CRM platforms.

Nice To Haves

General understanding of the automotive space.

Responsibilities

Train and educate customers to use UVeye effectively and integrate the system into their existing processes.
Deliver customer ROI and value by consulting on customers’ businesses and leveraging UVeye.
Build strong client relationships by earning trust, delivering results, and creating UVeye champions.
Identify customers’ business goals, pain points, and opportunities for UVeye to deliver additional value.
Analyze account statistics, engagement, and performance metrics and use them to educate clients and drive performance.
Manage multiple client relationships simultaneously.
Identify and manage opportunities to grow client portfolios organically by providing additional solutions and tools aligned with business needs.