Customer Success Manager, Enterprise

GC AI

14d•$128,000 - $180,000

About The Position

GC AI is hiring a Customer Success Manager to own two critical moments in the customer lifecycle: onboarding and renewal. The role helps legal teams adopt AI in their daily work by developing rollout plans, training users, monitoring adoption, identifying risks, and demonstrating measurable value to legal leaders. It offers commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup. The Customer Success Manager works closely with Sales, Product, Support, and the founding team to support customers from kickoff through renewal. The position is based in a GC AI hub city, with a strong preference for candidates already in a hub metro and an expectation of regular in-person collaboration. Candidates outside a hub may be considered if open to relocating. The role includes up to 10% travel. GC AI currently hires across the United States and Canada.

Requirements

3–7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
Strong presentation skills, including the ability to lead live demos, customer trainings, office hours, and executive business reviews.
Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
Comfort learning technical products and explaining them clearly to non-technical users.
Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
Experience working at a startup or scale-up where processes are still being built.

Nice To Haves

Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

Responsibilities

Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
Monitor usage, identify blockers, and help legal teams incorporate GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review.
Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion conversations.
Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
Translate customer feedback into product insights, adoption themes, and roadmap input for the Product team.
Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.

Benefits

Comprehensive medical, dental, and vision coverage for employees and their families.
Life and disability insurance.
Retirement plan.
Parental leave.
Up to $3,000 per year for job-related learning and development.
DoorDash credits for breakfast, lunch, and dinner in the office.
15 PTO days and 5 sick days, with opportunities to accrue more.
15 company holidays and 3 additional Me Days.
$500 home office setup allowance for new hires.
$50 per month toward the employee's phone bill.
Relocation assistance.