Customer Success Manager

Two Six Technologies•Herndon, VA

5d•$200,000 - $250,000

About The Position

Two Six Technologies is hiring a Customer Success Manager to support Federal and National Security customers. The role serves as the primary customer representative embedded with mission partners, supporting implementation of the company’s Zero Trust data encryption products. The Customer Success Manager works alongside customer engineers to help deploy software and hardware in high-security environments, while also driving user adoption, managing subscription renewals, and communicating mission requirements to the engineering team. The position involves maintaining a proactive on-site presence, developing relationships across customer organizations, and coordinating with corporate and defense-technology partners so products integrate with broader mission systems. The role also translates technical concepts for audiences ranging from technical operators to agency leadership and collaborates with Engineering and Product teams to inform the product roadmap. An active TS/SCI clearance with polygraph is required. The projected annual salary range is $200,000–$250,000. Two Six Technologies describes its benefits as including medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance, and professional development.

Requirements

Knowledge of encryption techniques and secure network protocols.
Deep understanding of missions supported by US Federal agencies, the Department of Defense, or the Intelligence Community, including at least 2 years of on-site experience.
Experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.
Experience managing a range of customer types and needs.
Experience building, managing, and operating within budgets.
Ability to work independently.
Active TS/SCI clearance with polygraph.

Nice To Haves

Prior experience in a customer success role supporting federal or defense customers through software or hardware products.
Business development experience, including hands-on experience managing government contract vehicles such as AWS ICMP or IDIQs with GSA.
Experience with government cloud platforms such as AWS GovCloud or Azure Government.

Responsibilities

Guide successful product integration in federal environments, working closely with customer engineers.
Maintain a proactive on-site presence to support user satisfaction, identify operational friction, and find programs or agencies that could use the company’s encryption capabilities.
Organize, track, and manage customer subscription renewals, maintain continuity of service, and monitor account health metrics.
Coordinate with corporate and defense-technology partners to integrate software and hardware products with broader mission systems.
Explain high-level cryptographic, Zero Trust, and architectural concepts to technical operators and non-technical agency leadership.
Gather customer requirements and feature requests and collaborate with Engineering and Product teams to shape the roadmap.