Customer Success Manager

Crusoe•Denver, CO

8h•$155,000 - $175,000

About The Position

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

Requirements

Bachelor’s degree in Business, Engineering, or a related field.
Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
strong interpersonal, communication, and presentation skills.
Demonstrated ability to build relationships at all levels within an organization.
Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Responsibilities

Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
Deliver training sessions and workshops to customers on the use and benefits of our products and services.
Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.