Customer Success Manager - Moveworks

ServiceNow•Austin, TX

7d•$89,000 - $133,000•Hybrid

About The Position

The Customer Success Manager partners with Moveworks' initial customers to drive product value and develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value. This role involves partnering cross-functionally to translate business needs and product requirements into new solutions for customers, evolving and iterating on the customer onboarding strategy, and working with internal teams and customers to drive adoption, engagement, and growth. The Customer Success Manager will help customers identify, quantify, and work toward transformational goals, adapt quickly to product changes and limitations, and communicate these strategically to stakeholders. This role also acts as the voice of the customer, gathering feedback and contributing to the product roadmap. The position is part of the Agentic AI Assistant platform that empowers the entire workforce, transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies. In December 2025, Moveworks was acquired by ServiceNow, combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities to deliver the AI platform for every person and every workflow. Joining this team means being at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company.

Requirements

5+ years of account management, implementation, or sales experience in software/SaaS
Manage a portfolio of U.S. Federal Government customers, serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required.
Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
Experience supporting deployments with large enterprise customers
Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
Experience building strong internal and external relationships, including with senior-level executives throughout companies
Diplomatic, tactful, and poised under pressure
Voracious appetite to learn and grow
Completed a Bachelor’s degree
Willing to travel 10-25% of the time

Responsibilities

Partner with our initial customers to drive product value
Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
Partner cross-functionally to translate business needs and product requirements into new solutions for customers
Evolve and iterate on our customer onboarding strategy
Work with internal teams and customers to drive adoption, engagement and growth
Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
Act as the voice of the customer, gathering customer feedback and helping share the product roadmap