Customer Success Manager
About The Position
Broccoli AI is building the AI operating system for home service businesses. We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work. Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan. We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today: Hundreds of contractors use Broccoli to run their front office. We’ve grown from $0 → millions in ARR in under a year. We’re trusted by both single-location operators and large multi-location groups. Raised $25M+ from Khosla Ventures and YC. This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
Requirements
- Analytical: You’re comfortable with data and metrics. You can quickly understand what’s working vs not.
- Operator mindset: You don’t wait for instructions — you figure things out. You think in workflows and outcomes, not tasks.
- AI-native: You use tools like Claude to move faster and automate work. You look for leverage in everything you do.
- Revenue-oriented: You understand your job is to grow accounts, not just support them. You’re comfortable identifying and pushing upsells.
- Customer-focused (but not soft): You care about customer outcomes — revenue, bookings, efficiency. You’re willing to push customers to change how they operate.
Responsibilities
- Own a portfolio of customers (SMB → enterprise)
- Drive adoption and usage of Broccoli’s AI agents
- Identify and execute expansion opportunities: More call volume, More products (inbound, outbound, QA, etc.), More locations
- Monitor account health using data (usage, bookings)
- Run onboarding and ensure fast time-to-value
- Work closely with product + engineering to improve outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
