Customer Success Manger
Refine•New York City, NY
About The Position
We are seeking a Customer Success Manager to join our GTM team. This role will be focused on ensuring client satisfaction, retention, and expansion by serving as the main point of contact for assigned customers.
Requirements
- 2+ years in a Customer Success or Account Management role in SaaS.
- Strong project management, relationship-building, and communication skills.
- Familiarity with technical onboarding and training processes.
- Passion for helping customers succeed and grow.
Nice To Haves
- Prior experience in ecommerce tech, SaaS, or AI platforms is a plus.
Responsibilities
- Onboard new customers and ensure smooth adoption of Refine’s solutions.
- Serve as the strategic advisor and advocate for customer accounts.
- Drive product usage, value realization, and upsell opportunities.
- Coordinate with support, product, and sales to address customer needs.
- Maintain customer health metrics and renewals.
Benefits
- retention bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
