Customer Success Manager

AskElephant•Lehi, UT

23d•Hybrid

About The Position

Strategic Customer Management: Own a book of high-potential customers, becoming a trusted advisor focused on outcomes, not just activities. Partner closely with customers to define success and use AskElephant to achieve transformational workflow improvements. Lead onboarding, training, expansion, and renewal efforts — all rooted in value delivery and revenue growth. Expansion & Commercial Growth: Identify, develop, and close expansion opportunities aligned with your customer’s long term strategic vision. Forecast renewals and upsell opportunities with precision and ownership — you are the deal quarterback for your accounts. Technical Advisory: Guide customers on best practices around workflows, prompt engineering, and integrations. Troubleshoot implementation blockers and collaborate with Product & Engineering to relay feedback and co-develop solutions. Help shape AskElephant’s playbooks and knowledge base by codifying repeatable customer success patterns. Process & Scale: Bring strong operational discipline — document everything, use tools effectively, and share insights. Help build the foundational processes, assets, and rituals that the CS team will use as we scale. Contribute to internal initiatives to elevate team performance and customer outcomes. You Might Be a Fit If You... Thrive in ambiguity and love solving high-impact, ill-defined customer problems. Are energized by commercial ownership — you’re excited by revenue goals and how to exceed them. Have fluency or deep curiosity in AI concepts like prompt tuning, workflow automation, and API integrations. Are extremely organized, accountable, and proactive — no detail slips through the cracks. Want to be part of a high-urgency, high-ownership culture where growth is expected and supported.

Requirements

12+ month in Customer Success, Account Management, Solutions Consulting, or related roles.
Experience working with mid-market or enterprise customers.
Proven ability to drive account growth and close commercial opportunities.
Comfort working in a startup environment — self-starter, comfortable without playbooks, fast learner.
Technical acumen or strong interest in AI, SaaS, or API-driven products.

Nice To Haves

Thrive in ambiguity and love solving high-impact, ill-defined customer problems.
Energized by commercial ownership — excited by revenue goals and how to exceed them.
Fluency or deep curiosity in AI concepts like prompt tuning, workflow automation, and API integrations.
Extremely organized, accountable, and proactive — no detail slips through the cracks.
Want to be part of a high-urgency, high-ownership culture where growth is expected and supported.

Responsibilities

Own a book of high-potential customers, becoming a trusted advisor focused on outcomes, not just activities.
Partner closely with customers to define success and use AskElephant to achieve transformational workflow improvements.
Lead onboarding, training, expansion, and renewal efforts — all rooted in value delivery and revenue growth.
Identify, develop, and close expansion opportunities aligned with your customer’s long term strategic vision.
Forecast renewals and upsell opportunities with precision and ownership.
Guide customers on best practices around workflows, prompt engineering, and integrations.
Troubleshoot implementation blockers and collaborate with Product & Engineering to relay feedback and co-develop solutions.
Help shape AskElephant’s playbooks and knowledge base by codifying repeatable customer success patterns.
Bring strong operational discipline — document everything, use tools effectively, and share insights.
Help build the foundational processes, assets, and rituals that the CS team will use as we scale.
Contribute to internal initiatives to elevate team performance and customer outcomes.