Customer Success Manager

Apiiro

26d

About The Position

Our Customer Success team owns the post-sale relationship from onboarding through renewal. Working directly with security leaders, AppSec practitioners, and engineering teams, we ensure customers realize measurable value from Apiiro's platform — not just at launch, but across the full lifecycle. This role exists because our customer base is growing and the complexity of what they're solving demands a dedicated strategic partner.

Requirements

• 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps.
• Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments.
• Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week.
• Track record of managing enterprise accounts with demonstrated success in retention and expansion.

Nice To Haves

• Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus.

Responsibilities

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion.
• Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes.
• Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.
• Partner with Sales to identify and develop expansion opportunities within your accounts.
• Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership.
• Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments.
• Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed