Customer Success Manager

Jobs for Humanity • Chicago, IL

8d

About The Position

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to mid-market and enterprise customers. You will own customer relationships as the primary point of contact, define success plans and deliverables, and ensure clear communication throughout each customer’s post-sale journey. Working with Strategic Account Managers and internal teams, you will support account expansion and deliver coordinated customer support.

Requirements

• Professional written and spoken fluency in English, with excellent communication skills.
• Proactive approach and positive attitude.
• Organized, focused, and attentive to detail.
• Ability to prioritize and manage time effectively.
• Self-motivated, with an appetite to work in an international, fast-paced, entrepreneurial environment.

Responsibilities

• Own customer relationships as the primary point of contact and define success plans with deliverables.
• Ensure clear communication across all activities in customers’ post-sale journeys.
• Work with Strategic Account Managers to develop account plans as roadmaps for account expansion.
• Help identify and successfully close expansion opportunities in partnership with Strategic Account Managers.
• Coordinate with professional services, support, and partners to provide seamless support that meets customer needs.
• Build in-depth customer relationships and understand customers’ business goals and objectives.
• Build credibility and influence with C-level stakeholders while advocating the “Customers for Life” philosophy.

Benefits

• Career development with an international company.
• Retirement savings plan with a high employer contribution.
• Company recognition as a great place to work in countries worldwide and as one of Fortune’s most admired companies.
• Recognition as one of the best big companies to work for and as a workplace recognized for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed