Customer Success Manager

Sama

1d•$65,000 - $95,000•Remote

About The Position

Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coaching—right from a user-friendly app (sama.io). The company is building the future of work and is looking for highly motivated individuals who think like owners and are on a mission to consistently deliver amazing experiences. The mission of this role is to drive success and retention by helping clients achieve their goals, maximize their ROI with the platform, and ensure delightful and empowering interactions. The Customer Success Manager will communicate strategic impact with executives and all levels of the client’s organization, build strong, long-lasting partnerships, identify upsell opportunities, and collaborate with the sales team to drive revenue and expand reach. They will also participate in product development to increase client impact.

Requirements

Verbal and written native fluency in English and French.
A minimum of 4 years’ experience in HR/Talent or Customer Success roles with enterprise clients.
Previous experience working closely with People, Culture (HR) and Learning & Development clients
Experience building and maintaining relationships with a diverse range of stakeholders.
Strong business acumen and fluency in business jargon.
Experience as a freelancer or working in a start-up.
Experience using CRM (HubSpot preferred), with an understanding of utilizing technology platforms to drive automation and scalability.
Spot opportunities for growth and development in accounts.
Strong ability to set, meet, and exceed KPIs and performance goals.
Great judgment.

Nice To Haves

You have an entrepreneurial mindset and are autonomous
You’re able to work in an environment with limited structure and processes
You’re excited to tackle new challenges head-on
You’re extremely curious
New opportunities and potential challenges excite you
You have a bias for action—you're a doer
You’re open, trustworthy, and committed
You’re a team player

Responsibilities

Become the go-to point of contact and advisor for your clients.
Advise clients on their people development strategy to meet business objectives
Onboard new customers by facilitating demos and training around the product.
Actively monitor customer engagement.
Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals.
Create and lead quarterly and annual business strategy reviews with each client.
Unlock upsell opportunities to optimize impact for the client.
Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.