Customer Success Manager, AEC
4M Analytics Ltd•Austin, TX
•$110,000 - $150,000•Hybrid
About The Position
4M is seeking an experienced Customer Success Manager to manage a portfolio of AEC accounts, focusing on onboarding, adoption, and renewals. This role is crucial for shaping how 4M supports engineering firms with complex infrastructure programs. The Customer Success Manager will act as a trusted advisor to senior executives and project leaders, serving as the customer's voice to provide feedback on product development, adoption challenges, and account risks.
Requirements
- 3+ years of Customer Success experience in the Construction-tech, AEC, or infrastructure software space.
- Proven experience owning the full commercial lifecycle, including onboarding, implementation, and renewal negotiations.
- Experience navigating complex, multi-stakeholder accounts within 1,000+ employee organizations.
- Excellent communication skills with the ability to operate credibly with VP- and C-level stakeholders.
- An analytical mindset; comfortable working in dashboards to track usage patterns & act on what the data shows.
- Genuine enthusiasm for using AI tools (e.g. Claude) to work faster and smarter in day-to-day CS work, seeing AI as a multiplier of your craft and the value you deliver to customers.
Nice To Haves
- Familiarity with SUE (Subsurface Utility Engineering), GIS, or CAD and civil/utility engineering workflows.
- Experience at a high-growth SaaS company scaling from mid-market into enterprise.
Responsibilities
- Own the full customer lifecycle for an assigned book of AEC accounts, ensuring fast time-to-value and driving deep product adoption.
- Lead onboarding and implementation for new accounts while managing renewal negotiations to protect and grow ARR, including enterprise accounts with complex, multi-stakeholder buying groups.
- Build and maintain strategic relationships with project-level users up through executive sponsors at large engineering and construction firms.
- Identify expansion opportunities within existing accounts and partner cross-functionally with Sales and AE teams to convert them.
- Systematically track account health and usage to proactively flag and mitigate churn risks.
- Serve as the internal voice of the customer, feeding insights into the product roadmap and deal strategy.
Benefits
- Competitive package with an expected OTE range of $110,000-$150,000
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
