Customer Success Manager (Enterprise)

Vendelux • New York, NY

8d • $140,000 - $156,000 • Hybrid

About The Position

Vendelux is hiring an Enterprise Customer Success Manager to manage a complex portfolio of B2B SaaS accounts and help shape the company’s Customer Success approach. The role spans the full customer lifecycle, from onboarding and enablement through adoption, renewals, upsells, and negotiations. The successful candidate will work to deliver customer outcomes, demonstrate ROI, and retain and grow accounts in a fast-paced, high-accountability environment.

The position is hybrid, with four days a week in Vendelux’s New York City office. It also involves visiting customer sites at least two days per month.

Requirements

• At least 6 years of experience in Customer Success, Account Management, or a combination of both.
• Experience owning the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts simultaneously in a fast-paced environment.
• A creative, persistent approach to customer retention.
• Comfort traveling to meet customers in person and building face-to-face relationships.
• Strong accountability and self-direction.
• Strong communication skills, including the ability to navigate difficult conversations with customers and internal stakeholders.

Nice To Haves

• Experience at a B2B SaaS or high-growth technology company.

Responsibilities

• Manage accounts across the full customer lifecycle, including onboarding, enablement, renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage competing priorities, typically juggling nine or more active workstreams.
• Lead structured onboarding and training programs to accelerate time-to-value and long-term product adoption.
• Run proactive customer meeting campaigns and renewal processes.
• Negotiate renewals and expansions and build business cases demonstrating clear ROI.
• Drive retention through creative efforts to address at-risk accounts and prevent churn.
• Travel to customer sites at least two days per month to strengthen relationships and accelerate outcomes.
• Contribute to customer community building through webinars, case studies, and events.

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental, and vision
• 401(k)
• Catered lunch every day in the NYC office
• Unlimited PTO
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed