Customer Success Manager

IconicCare • Minneapolis, MN

3h • $50,000 - $150,000 • Onsite

About The Position

The role involves owning a specific territory, the Minneapolis Twin Cities metro, and visiting skilled nursing facilities to build relationships with Administrators and Directors of Nursing. The primary goal is to schedule alignment calls with Dr. Morris and the Director of Revenue Operations. While a clinical background is not required as Dr. Morris handles the clinical aspects, the role emphasizes building trust within facilities and securing meetings. This position is distinct from traditional marketing roles, aiming to be perceived as a partner to the clinical team, facilitating access to needed care for patients. Success in this role is characterized by establishing strong relationships, making doors open easily, and effectively connecting with key facility personnel.

Requirements

• Reliable vehicle and valid driver's license
• Able to pass a background check and meet facility visitor requirements
• A professional, trustworthy, kind presence in a healthcare setting

Nice To Haves

• Learn quickly
• Incredibly friendly/personable
• Good at following a system
• Keeping notes
• Making friends

Responsibilities

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs
• Set up alignment calls with both the Administrator and the DON attending
• Log every visit and meeting in HubSpot
• Keep a clean pipeline so every booked call is ready for a smooth handoff

Benefits

• health, dental, and vision insurance
• 401(k)
• Mileage & Travel: reimbursed at company rate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed