Customer Success Manager
About The Position
This is a traveling customer relations role. You'll own and travel to 3 assigned metros. Full time employees will consistently travel 2-3 weeks out of the month. You'll visit skilled nursing facilities across each of your assigned metros, build relationships with Administrators and Directors of Nursing, and set up alignment calls with Dr. Morris and our Director of Revenue Operations. You don't need a clinical background, because Dr. Morris handles the clinical conversation on the call. Your job is building trust in the building and getting the right people on the calendar. Because this is a traveling assignment, you'll be back in the same buildings every couple of months. Those who do best here keep very detailed facility notes. If you're picturing struggling to get past the front desk and getting shown the door, this is the opposite. Facilities need what we have. In-house physiatry is in high demand and hard to find, and most buildings have been trying to get this kind of coverage for a long time. When you walk in, you're not selling something. You're a partner to our clinical team, helping facilities get the care their patients need. When it's done right, staff don't see you as a marketer. They see you as part of the clinical care team, someone who understands their challenges and connects them with Dr. Morris for the full clinical picture. Doors open easily, and getting in front of the Administrator and Director of Nursing in person is usually the easy part.
Requirements
- Must be eligible to obtain rental cars (25+) and have a valid driver's license
- Able to pass a background check and meet facility visitor requirements
- A professional, trustworthy, kind presence in a healthcare setting
- Learn quickly and are incredibly friendly/personable
- Open to traveling consistently, at-least 4 weekdays of your traveling weeks will be at one of your 3 metros. Either a Sunday through Thursday traveling schedule or a Monday through Friday traveling schedule.
- Good at following a system, keeping notes, and making friends.
Responsibilities
- Repeatedly visit a set route of facilities across your metro.
- Build repeat relationships with front desk staff, Administrators, and DONs
- Set up alignment calls with both the Administrator and the DON attending
- Log every visit and meeting in HubSpot
- Keep a clean pipeline so every booked call is ready for a smooth handoff
Benefits
- health
- dental
- vision insurance
- 401(k)
- Mileage, Travel, & Per-Diem: Allotted budgets provided at company rate.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
