Customer Success Manager (California)

Informed K12 • California, CA

5h • $156,000 - $185,000 • Remote

About The Position

This role is centered on driving social change within public school districts by working with Superintendents, Cabinet leaders, and district administrators to address complex operational and social challenges. It emphasizes change management over software solutions, requiring navigation of bureaucratic structures, competing priorities, and diverse stakeholder demands (school boards, unions, regulators, public). The ideal candidate will build trust across all organizational levels, foster sustained adoption, and translate product capabilities into tangible district solutions using data and strategic thinking to drive transformation.

Requirements

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts (customer success, consulting, enterprise client services, or complex program management)
• Experience driving success within ambiguous and highly complex, multi-stakeholder environments, ideally K12
• Track record of success navigating competing priorities — aligning stakeholders, holding others accountable, and delivering results under pressure
• Demonstrated experience solving problems with technology — evaluating options, selecting and implementing tools, and driving adoption with end users.

Nice To Haves

• Experience in K-12 education or public sector
• Experience in a startup or early-stage environment, creating and designing new processes and practices from the ground up.

Responsibilities

• Step into complex, ambiguous situations with competing priorities, unclear ownership, and political dynamics — and bring structure, clarity, and a confident path forward
• Diagnose root causes rather than just treating symptoms; connect your actions to outcomes
• Adapt when priorities shift; adjust plans to meet clients where they are while keeping long-term goals in focus
• Design and apply technical solutions in a high-pressure, complex environment, connecting product capabilities to district needs and presenting bold but grounded paths forward
• Develop deep understanding of client business priorities, goals, and risks
• Own the account plan and narrative: "Here's where you are. Here's where we're going. Here's what greatness could look like."
• Craft business-aligned success plans that drive maturity and ROI
• Escalate early risks and own mitigation strategies using data and evidence
• Foster deep and meaningful connections across multiple stakeholders — from cabinet-level leaders to operational doers — capably activating those connections to effectively drive impact
• Know when to show up as an executive and when to build informal backchannels; adjust your communication depending on the person you're speaking to
• Position yourself as a consultative, reputable partner who earns trust through credibility and follow-through
• Maintain account momentum by aligning internal teams and clients around shared goals
• Hold both clients and internal teams accountable to timelines, outcomes, and commitments
• Escalate when needed, but more importantly, unblock proactively
• Use data and storytelling to show progress, drive adoption, and frame impact in terms that matter to each audience
• Identify new use cases and opportunities for expansion that are tied to business outcomes

Benefits

• Healthcare coverage covered at 100% for employees & 35% for all dependents
• Uncapped PTO
• Monthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, working lunch)
• New hire stipend for remote office set-up
• Monthly wifi reimbursement
• Annual personal office supply stipend
• Stipend for skills development (begins at 1-year anniversary)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed