Customer Success Manager

eDynamic Learning•, (Multiple States)

3d•Remote

About The Position

eDynamic Learning (eDL) is celebrating 18 years of serving educators. Founded by a classroom teacher, we're on a mission to empower educators with accessible and equitable resources, guiding students on their journey to life after graduation. We are dedicated to supporting both teachers and programs that facilitate student exploration of interests, career options, and skill acquisition through Career and Technical Education (CTE). We prioritize quality and the development of vital life readiness skills, including interpersonal communication and financial literacy. Our commitment to fostering exploration starts early, with resources tailored to middle school students. Our rich courseware catalog and Learning Blade resource, supplemental mission-based lessons, have a proven track record of expanding STEM, computer science, and career interest and awareness. As the largest publisher of CTE and elective digital curriculum in North America, we offer a vast catalog of over 250 courses spanning grades 6-12. Our CTE pathway curriculum aligns to 14 career clusters, preparing students for nearly 100 industry certifications. To help bring our curriculum to learners, we provide professional development as well as virtual instructional services, supported by certified teachers, that facilitate personalized learning. eDynamic Learning doesn't stop at coursework alone. We are passionate about helping students grow their skills through experiential learning through our Knowledge Matters virtual simulation instructional materials and projects. Our simulations are true hands-on learning in a virtual environment. We take pride in the fact that our solutions and services are designed to empower educators and students alike, enabling them to take a transformative journey of exploration, engage in learning, and participate in real-world experiences. In July 2025, eDynamic Learning was acquired by Pearson Education Inc., the world’s leading learning company.

Requirements

Minimum 2 years of Customer Success experience
Excellent writing and communication skills
Experienced presenter with dynamic presentation skills
Minimum 2 years of experience using a CRM, preferred
Proficient with office applications such as Google Apps, Zoom, and Microsoft Office
Experience in teaching, counseling, education management in K-12 education, or workforce development
Applicable college or post-secondary credential or teaching certificate

Nice To Haves

Overall knowledge in STEM, computer science education, or workforce development, preferred

Responsibilities

Provide customer service to end users of the platforms
Respond to customer emails, phone calls, and other communications from end users
Attend and present at National and State conferences
Increase growth in product usage across the assigned state(s)
Build and maintain relationships with end users
Schedule and deliver professional development sessions with end users and prospective clients
Document and maintain records of activities and communications with end users
Build and execute strategic plans to enhance and maintain efforts on a statewide basis
Build partnerships with related organizations such as ACTE, NSTA, and other STEM/Workforce Development organizations
Assist in preparing semi-annual progress reports to major customers