Customer Success Manager

Everpure•Raleigh, NC

19d•$82,000 - $171,000•Onsite

About The Position

As a Customer Success Manager for Everpure’s as-a-Service Subscription portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud—you will serve as a customer advocate, trusted advisor, and storage subject matter expert across a portfolio of enterprise accounts. You will work across Engineering, Product Management, Finance, Support, and Executive Leadership to personalize the customer journey and maximize value realization. The role translates complex business and technical requirements into account strategies that safeguard and elevate Everpure’s Net Promoter Score. You will also help design scalable processes, systems, and programs to support the company’s digital transformation and global expansion. The position is expected to work from the Lehi, North Carolina, or Santa Clara office in accordance with Everpure’s policies, except during PTO, work travel, or other approved leave. The annual base salary range is $82,000–$171,000 USD; the role may also be eligible for incentive pay and/or equity.

Requirements

At least 5 years of experience in a customer-facing account management role.
At least 2 years of experience in a Customer Success role.
Proven success in customer-facing account management or customer success within enterprise IT, data center environments, or SaaS/as-a-Service platforms.
Ability to manage complex, multi-stakeholder relationships.
Ability to explain technical storage and data center concepts clearly to technical engineers and executive-level audiences and connect technical capabilities to business outcomes.
Demonstrated ability to coordinate engineering, support, sales, and executive resources to manage critical escalations, execute account action plans, and drive joint growth initiatives.
Ability to exercise independent judgment and thrive in a fast-paced environment while helping define, refine, and operationalize processes.
Expected to work from the Lehi, North Carolina, or Santa Clara office in compliance with Everpure’s policies, subject to stated leave and travel exceptions.

Responsibilities

Own customer lifecycle activities, including onboarding, adoption, consumption optimization, advocacy, and renewals, to support value realization and long-term customer satisfaction.
Establish and deliver monthly and quarterly business reviews (MBOs/QBRs) to align technology roadmaps, capacity planning, hardware utilization, and expansion opportunities with enterprise stakeholders, partners, and internal leadership.
Coordinate between customers and Sales, Product Management, Engineering, Support, and executive leadership to streamline communication, mitigate risks, and resolve escalations.
Serve as a subject matter expert for the Everpure Evergreen Subscription program, advising on data center environment utilization, migration strategies, and deployment best practices.
Contribute to internal initiatives, programs, and tools that improve operational effectiveness, refine post-sales service delivery, and support scaling business lines.