Customer Success Manager (Bilingual) - Energy & Commodity Markets (Sept Start)

Argus Media•Houston, TX

5d•Onsite

About The Position

Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries. We’re looking for a proactive candidate to join our Sales team where you will rapidly build an understanding of our business and help to grow our customer base and revenue. As Customer Success Manager, you will be responsible for ensuring our clients are fully aware of the content they have licensed and understand how to access such content. You will provide comprehensive client support which is achieved through liaising closely with the Sales, Finance, Technology and Editorial teams where necessary to resolve issues. You actively seek opportunities to embed and grow usage of our services through direct client interactions.

Requirements

Experience working in customer successservice or sales environment
Experience of working with stakeholders across the organization
Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships
Highly organized with strong attention to detail
Experience using databases or sales processing systems
Good knowledge of Microsoft Excel
Excellent communication, interpersonal and relationship building skills
Strong coordination and time management skills with the ability to meet deadlines
Able to work as part of a team
Proficiency in English and Spanish is required, additional languages such as Portuguese are a plus

Nice To Haves

additional languages such as Portuguese are a plus

Responsibilities

Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers.
Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line
Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.
Educate clients on how to maximize the value they receive from a relationship with Argus Media
Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction
Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement;
Utilize the CRM, to track accounts throughout their subscription lifecycle, analyze client usage trends and identify tactics to drive growth and protect revenues;
Accurately maintain customer, user records and client engagement activity efficiently;
Participate in client engagement initiatives to increase client retention and account penetration;
Travel as required within the region
Gather competitor intelligence;
Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings;
Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content.