Customer Success Manager
About The Position
The role involves owning the greater Pittsburgh metro area, visiting skilled nursing facilities to build relationships with Administrators and Directors of Nursing, and scheduling alignment calls with Dr. Morris and the Director of Revenue Operations. The position does not require a clinical background, as Dr. Morris handles the clinical aspects. The primary focus is on building trust within facilities and securing meetings. This role requires regular visits to the same facilities, fostering relationships from front-desk staff to the Director of Nursing. The company provides a service that is in high demand, positioning the representative as a partner to the clinical team rather than a salesperson. Success in this role means being perceived as part of the clinical care team, facilitating access to care for patients.
Requirements
- Reliable vehicle and valid driver's license
- Able to pass a background check and meet facility visitor requirements
- A professional, trustworthy, kind presence in a healthcare setting
Nice To Haves
- Learn quickly
- Incredibly friendly/personable
- Good at following a system
- Keeping notes
- Making friends
Responsibilities
- Repeatedly visit a set route of facilities across your metro.
- Build repeat relationships with front desk staff, Administrators, and DONs
- Set up alignment calls with both the Administrator and the DON attending
- Log every visit and meeting in HubSpot
- Keep a clean pipeline so every booked call is ready for a smooth handoff
Benefits
- health, dental, and vision insurance
- 401(k)
- Mileage & Travel: reimbursed at company rate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
