Customer Success Manager

SalesAPE.ai

About The Position

SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person clients call, trust, and grow with. You'll understand their business goals, monitor how their AI agents are performing, and take ownership of driving outcomes that keep them renewing and expanding. This role sits within the Professional Services & Customer Success function. You're not just managing accounts; you're protecting and growing revenue, and you'll be expected to approach it that way.

Requirements

Proven B2B SaaS Customer Success or Account Management experience, ideally with SME clients
A genuine sales instinct with a track record of driving retention and growth
Strong relationship builder who clients want to call
Data driven and able to demonstrate ROI clearly
Highly self-managing with a bias for action

Nice To Haves

Experience in AI, sales technology, or a fast-growing startup
Familiarity with CRM platforms and sales workflows

Responsibilities

Own a portfolio of accounts post-onboarding, acting as the primary point of contact through renewal and beyond
Build strong relationships with client stakeholders, understanding their goals and driving outcomes from their AI agents
Proactively manage renewals and spot expansion opportunities, owning commercial conversations with confidence
Monitor account health continuously, identifying risks early and acting before they escalate
Run regular performance review calls, using data to demonstrate ROI and guide client decisions
Work closely with the onboarding team to ensure smooth handoffs
Feed structured client insights back to product and GTM teams