Customer Success Manager

Qualifyze GmbH • Jersey City, NJ

22d • Hybrid

About The Position

Qualifyze is a supply chain compliance management company serving the Life Sciences industry. Its digital suite connects manufacturers and suppliers with a global network of auditors and quality experts. The Customer Success Manager will manage a portfolio of accounts across the US market and serve as the main customer contact throughout the lifecycle, working with Senior CSMs, Account Managers, and cross-functional teams to support customer satisfaction, retention, adoption, and long-term value. This is a temporary maternity-leave cover, with an expected contract duration from January/February 2027 through October 2027.

Requirements

• Proven experience in a customer-facing role such as Customer Success, Account Management, Client Support, or a similar field.
• Excellent English communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• A proactive, solution-oriented mindset and ability to work independently and as part of a team.
• Comfort working in a dynamic, fast-paced, changing environment.
• Interest in the pharmaceutical or Life Sciences industry.
• Experience with CRM tools; HubSpot is preferred.

Nice To Haves

• Additional language skills.
• Previous experience in a startup or scale-up.

Responsibilities

• Build and maintain relationships with pharmaceutical clients after the sale.
• Guide customers through the audit journey, coordinating the process and supporting customer satisfaction.
• Conduct regular customer check-ins and serve as the first point of contact for operational and support matters.
• Support onboarding, adoption, and ongoing engagement across a high volume of accounts.
• Drive success metrics, including credit consumption, CSAT, NPS, retention, and renewals.
• Collaborate with Account Managers on strategic growth opportunities.
• Maintain accurate HubSpot CRM records to support handovers and visibility across teams.
• Share customer feedback and data insights to help improve products and services.

Benefits

• Competitive compensation package reviewed annually.
• Country-specific vacation package that increases with tenure.
• Hybrid working mode, with the option to work from anywhere for up to 45 days per year.
• Equipment and tools to work effectively.
• Annual in-person all-company event and celebration in Europe.
• Opportunity to work with an exceptional team.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed