Customer Success Manager

BusRight

23h • Remote

About The Position

BusRight is seeking a mission-driven Customer Success Manager to own a portfolio of district relationships and ensure partners get lasting value from the platform. Your work will directly improve the safety, efficiency, and reliability of student transportation for the communities we serve. This is not a reactive support role; it is a position for someone who takes ownership, drives outcomes, and builds trust with the people they serve. You will manage onboarding and renewal processes, coach transportation directors and district staff through change, and take a proactive approach to adoption and account health.

Requirements

• Take responsibility for your accounts and don’t wait for someone else to solve the problem; figure it out and get it done.
• Know how to run a meeting, ask the right questions, and build trust.
• Be equally comfortable with a skeptical end user or a data-driven administrator.
• Stay organized across a full portfolio, use tools and data to prioritize, and never let things fall through the cracks.
• Guide customers toward the right path rather than just reacting to requests.
• Bring a point of view while making sure the customer feels heard.
• Move fast, learn constantly, and treat feedback as fuel.
• 2–4 years of experience in a customer-facing role such as customer success, account management, or SaaS implementation.
• Proven track record of managing a portfolio and driving retention.
• Strong communication and relationship-building skills.
• Comfort and availability to travel up to 15% of the time.

Nice To Haves

• K–12 or public sector experience.

Responsibilities

• Ensure BusRight is used consistently and meaningfully across district operations.
• Lead onboarding and training experiences that drive lasting behavior change, not just initial setup.
• Manage your book of business with an eye toward revenue retention.
• Lead renewal conversations and flag expansion opportunities when the time is right.
• Identify at-risk accounts early and apply targeted strategies to protect and strengthen the relationship.
• Build trust with transportation directors, district administrators, and operations teams through regular engagement and data-driven check-ins.

Benefits

• Competitive compensation
• Equity
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed