Customer Success Manager

PreVeil Inc

27d•$105,000 - $120,000

About The Position

PreVeil is hiring a Customer Success Manager to work with new and existing enterprise customers and make sure they are successful and satisfied with the PreVeil platform. You will own the customer relationship after the sale, from the first welcome through renewal. You will build relationships, drive product adoption, reduce churn, and grow accounts through renewals and expansion. This is a quota-carrying role. It is also a cross-functional role. As the voice of the customer, you will partner closely with our Product, Compliance, and Customer Support teams to make PreVeil better for the customers we serve.

Requirements

Bachelor's degree
At least 3 years of account management or customer success experience, preferably in a quota-carrying role
Experience using Salesforce and HubSpot
Strong communication skills and technical aptitude
A proactive team player. You bring fresh ideas when it comes to user adoption and churn mitigation.
Customer-focused. You enjoy working closely with customers to ensure complete satisfaction.
A self-starter. You take the initiative to get things done.

Responsibilities

Welcome new customers and build relationships that encourage product usage.
Manage all post-sales activity for your customers through strong relationship-building, product knowledge, planning, and execution.
Develop joint success plans with customers so there is a clear plan in place to drive adoption and maintain satisfaction.
Maintain a deep understanding of the product and speak with customers about the features and functionality most relevant to their business needs.
Increase customer activity by conducting regular check-in calls and strategic business reviews.
Track accounts to identify churn risk and work actively to eliminate that risk.
Process monthly renewal and expansion orders to achieve your sales quota.
Collaborate with our Product, Compliance, and Customer Support teams to identify areas of improvement, assist with troubleshooting, and report bugs.
Act as the customer advocate and provide internal feedback on how PreVeil can better serve our enterprise customers.