Customer Success Manager (10 month FTC)

Circit Limited

3d • Hybrid

About The Position

Circit is a fast-growing B2B SaaS company on a mission to make business verifiable in real-time. They are creating a global asset verification platform that allows auditors to deliver higher quality financial audits and spend more time helping businesses create greater value. The company is looking for an experienced Customer Success Manager to manage and grow mid-tier customer accounts, build strong relationships within key customer networks, maximize sales from existing customer relationships, and ensure strong retention rates. This role is a 10-month contract with the potential for permanent employment.

Requirements

• Ready to work in a fast-paced, high-growth environment with a large amount of flexibility required
• 3-5 years of experience in client/customer-facing roles
• Exceptional communication skills and relationship-building skills
• Experience with CRM tools and Microsoft Office suite
• Proven ability to close deals
• Experience with managing an existing book of business

Responsibilities

• Own and grow a portfolio of mid-tier accounts, including customers with €5 - 100k+ ARR
• Build strong, trusted relationships with key stakeholders across large institutions, from day-to-day users through to senior decision-makers and executive sponsors
• Act as the primary commercial and strategic point of contact for accounts, driving retention, adoption, and expansion opportunities
• Lead renewal, upsell, and cross-sell conversations, confidently negotiating commercial terms at C-suite and senior leadership level
• Develop account plans and engagement strategies that support long-term customer success and revenue growth
• Manage enterprise customers proactively throughout the full customer lifecycle, including onboarding, rollout, adoption, renewal, and expansion
• Monitor account health, usage, and engagement metrics, identifying risks early and taking ownership of actions to reduce churn
• Develop a deep understanding of the Circit platform to confidently demo the product, deliver training, and advise customers on best practice
• Build relationships across complex customer organizations, identifying key stakeholders, understanding decision-making structures, and aligning on customer priorities
• Partner closely with Sales, Product, Marketing, and Support to ensure a seamless customer experience and strong internal alignment
• Support enterprise rollouts across new teams, regions, and use cases, sharing best practice to help customers scale successfully
• Gather customer feedback and insights to inform product development, customer enablement, and go-to-market strategy
• Contribute to the ongoing development of internal playbooks, customer success processes, and collateral
• Take ownership of retention and revenue outcomes across the portfolio, supporting monthly, quarterly, and annual targets

Benefits

• Competitive salary
• A small team with a friendly environment that promotes autonomy for you to self-manage your time
• Hybrid-working and flexible working hours
• Great opportunity for career progression with hands-on experience
• Freedom of expression is encouraged

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed