Customer Success Manager

UiPath•Remote, RI

4d•$123,000 - $150,000

About The Position

As a Customer Success Manager (CSM), you'll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through automation and agentic AI. You'll guide executive and operational leaders through adoption journeys, value realization, and long-term digital transformation initiatives. This role is perfect for relationship builders and strategic program leaders who excel at navigating complex organizational dynamics, translating emerging technologies into business outcomes, and orchestrating cross-functional teams to drive customer success.

Requirements

10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles
Proven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance
Strong ability to translate complex concepts into clear, business-focused messaging for diverse audiences
Exceptional communication, presentation, facilitation, and stakeholder management skills
Executive presence with demonstrated ability to influence without authority
Experience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes
Comfort discussing automation, AI, cloud technologies, and enterprise software with both business and technical audiences
Demonstrated ability to rapidly learn and adopt emerging technologies and apply them to customer challenges
US Citizen

Nice To Haves

Experience working within enterprise organizations or technology environments
Background in enterprise IT, enterprise applications, digital transformation, or operational excellence programs
Management consulting, transformation consulting, or enterprise program leadership experience
Experience with SaaS, automation, AI, workflow, or digital transformation platforms
Bachelor's degree required; advanced degree preferred

Responsibilities

Build and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams
Serve as the primary post-sales strategic advisor, aligning UiPath's automation and Agentic AI capabilities to customer priorities
Develop and execute comprehensive success plans that drive measurable outcomes, platform adoption, retention, and expansion
Facilitate executive business reviews, steering committees, and value realization discussions
Lead complex, multi-workstream transformation programs involving diverse stakeholders across business, operations, technology, and change management
Establish governance structures, success metrics, risk management frameworks, and executive reporting mechanisms
Coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product teams, and partner ecosystems
Proactively identify and mitigate risks while maintaining program momentum
Leverage industry experience to identify high-impact, scalable automation opportunities across your customer portfolio
Support delivery teams through requirements gathering and process/technology redesign
Stay current on industry trends, regulatory changes, Agentic AI innovations, and automation technologies
Serve as a trusted advisor on industry-specific use cases and best practices
Help customers define, measure, and communicate the business impact of automation and AI initiatives
Translate technical capabilities into compelling business outcomes for executive and operational audiences
Identify expansion opportunities by aligning UiPath solutions to evolving customer needs
Drive customer advocacy through successful outcomes and strong partnerships