Upmarket Customer Success Manager, Discover

Yotpo•New York, NY

43d•$105,000 - $130,000•Hybrid

About The Position

Yotpo is seeking a Customer Success Manager dedicated to Yotpo Discover, a new product aimed at helping eCommerce brands understand and improve their presence across AI-driven discovery experiences. This is a strategic, hands-on role for an operator excited to define best practices for a new product. The position involves partnering closely with Product and Sales, acting as a trusted advisor to clients, and translating technical concepts into business value. The ideal candidate will have 3-5+ years of experience in Customer Success, SEO, or Growth, with hands-on SEO expertise and a proven ability to drive customer outcomes. This role requires thriving in ambiguity and building the Customer Success motion from the ground up, owning customer relationships from post-onboarding through renewal, and shaping scalable playbooks and frameworks.

Requirements

3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy.
Hands-on SEO background is a plus (agency or in-house strongly preferred).
Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders.
Builder mentality—thrives in early-stage environments and excited to create structure where none exists.
Strategic advisor with experience managing complex customer relationships and engaging executive audiences.
Analytical and data-driven, using insights to measure performance and demonstrate business impact.
Exceptional communicator and storyteller with strong presentation skills.

Responsibilities

Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks.
Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers.
Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions.
Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap.
Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders.
Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise.