Customer Success Manager

Influur•Miami, FL

1d•Hybrid

About The Position

We are seeking a senior Customer Success Manager with experience in SaaS sales or support to guide clients through digital account setup, e-signature and contracting flows, and day-to-day use of Pulse. This role is crucial for an early-stage, venture-backed company that is building the world's first viral agent for influencer marketing, leveraging proprietary data and direct relationships with influencers. The company has a unique position in the market with both data and distribution, aiming to define the future of AI in influencer marketing.

Requirements

2+ years managing influencer or creator campaigns end to end, in customer success, account management, or a client-facing role for a digital product (SaaS/CMS).
Experience managing digital accounts end to end: onboarding, adoption, renewals, and churn reduction.
Comfort guiding clients through digital signature and contracting workflows (e.g., DocuSign or similar) as part of onboarding.
Familiarity with CMS platforms.
Experience shifting clients from a "we'll handle it" service mindset to a self-serve product mindset.
Strong written and verbal communication.
Comfortable owning renewal and expansion conversations.
Sells product, not favors, thinks in terms of adoption, retention, and expansion, not one-off delivery.
Comfortable being the primary point of contact for a growing book of accounts.
Thrives in an early-stage environment where the product and process are still being defined.
Sees documentation, onboarding flows, and playbooks as things to build, not things to wait for.
Communicates clearly across product, sales, and clients.
Moves fast, follows up faster, and treats every renewal as something earned.

Responsibilities

Guide clients through digital account setup, e-signature and contracting flows.
Manage day-to-day use of Pulse.
Manage influencer or creator campaigns end to end.
Manage digital accounts end to end: onboarding, adoption, renewals, and churn reduction.
Guide clients through digital signature and contracting workflows (e.g., DocuSign or similar) as part of onboarding.
Explain product functionality to non-technical users.
Shift clients from a "we'll handle it" service mindset to a self-serve product mindset.
Own renewal and expansion conversations.
Be the primary point of contact for a growing book of accounts.
Build documentation, onboarding flows, and playbooks.
Communicate clearly across product, sales, and clients.
Move fast, follow up faster, and treat every renewal as something earned.