Customer Success Manager
About The Position
SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S., SageNet connects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy. SageNet’s nationwide infrastructure includes 24/7/365 U.S.-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a national logistics center, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country. What makes SageNet unique is its Why: a passion for Trusted Connections. This is a two-fold commitment. First, SageNet delivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections, SageNet enhances the world that connects us all.
Requirements
- Bachelor's degree in Business, Communications, Marketing, Technology, or a related field, or an equivalent combination of education and experience
- 0 to 5 years of professional experience in customer success, account management, account coordination, sales support, client services, customer service, business development, or another customer-facing role. Recent graduates with relevant internships, coursework, or transferable experience are encouraged to apply
- Strong customer service, communication, and relationship-building skills
- Strong organizational skills with the ability to manage multiple priorities and deliver exceptional customer service
- Demonstrated initiative, attention to detail, and willingness to learn new technologies and business processes
- Proficiency with Microsoft Office applications.
Nice To Haves
- Experience supporting B2B customers, commercial accounts, or technology-related services.
- Experience with quoting, proposals, contracts, statements of work, purchase orders, billing, renewals, or order coordination.
- Experience using Salesforce or another customer relationship management platform.
- Experience collaborating with Engineering, Operations, Service Delivery, Finance, or other cross-functional teams.
- Knowledge of satellite communications, including GEO, LEO, VSAT, Ku Band, Ka Band, Starlink, or related connectivity solutions.
- Experience in telecommunications, managed services, networking, technology, or another service-based environment.
Responsibilities
- Serve as the primary point of contact for assigned Satellite Services customers, building trusted relationships and delivering an exceptional customer experience.
- Support customers throughout onboarding, implementation, ongoing service, renewals, and account growth.
- Maintain regular communication with customers to understand their business needs, answer questions, and ensure they receive maximum value from SageNet's services.
- Partner with Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer requests, resolve issues, and ensure successful service delivery.
- Conduct regular customer check ins and gather feedback to strengthen relationships and identify opportunities for improvement.
- Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals.
- Track implementations, service changes, and customer requests to ensure projects are completed accurately and on time.
- Identify opportunities to expand customer relationships through additional services and solutions that align with customer needs.
- Maintain accurate customer information, account activity, and opportunities within Salesforce and other SageNet systems.
- Continuously learn SageNet's satellite solutions, processes, and systems while looking for ways to improve the customer experience.
Benefits
- Hybrid work environment
- Business casual work environment
- Occasional evening or after-hours availability may be needed to support customer or implementation requirements
- Minimal travel may be required for customer meetings, training, or business events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
