Customer Success Manager
About The Position
Leads the design, development, testing, release, and support of complex Business Central and cross-platform mobile solutions. Serves as a technical leader by making sound design decisions, mentoring developers, resolving difficult technical problems, and improving engineering quality and delivery practices. RUX Software is a fast-growing Microsoft Business Central ISV serving 500+ clients globally across equipment rental, construction, scaffolding, trenching/shoring, oilfield services, medical equipment, and related verticals. We're engineered to fit the industries we serve, and we hire people the same way.
Requirements
- Relevant experience and demonstrated capability appropriate to the scope and level of the role.
- Strong communication, collaboration, judgment, and accountability for results.
Nice To Haves
- Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable.
Responsibilities
- Customer Value Realization.
- Ensure customers achieve defined success outcomes.
- Drive product adoption and usage growth.
- Monitor health scores and risk indicators.
- Proactively identify gaps in value realization.
- Retention Management.
- Own renewal readiness and forecasting.
- Mitigate churn risks early.
- Conduct business reviews (QBRs / EBRs).
- Develop documented success plans.
- Expansion & Growth.
- Identify expansion opportunities (seats, modules, usage).
- Partner with Sales on upsell execution.
- Position additional value use cases.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
