Customer Success Manager
About The Position
The role involves owning the greater Atlanta metro area, visiting skilled nursing facilities to build relationships with Administrators and Directors of Nursing, and scheduling alignment calls with Dr. Morris and the Director of Revenue Operations. The primary focus is on building trust within facilities and securing appointments, rather than clinical expertise, as Dr. Morris handles the clinical aspects. The position requires regular visits to the same facilities, fostering strong relationships from the front desk to key personnel. The demand for in-house physiatry is high, positioning the role as a partnership to help facilities provide necessary care. Success in this role means being perceived as part of the clinical care team, understanding facility challenges, and facilitating connections with the clinical team.
Requirements
- Reliable vehicle and valid driver's license
- Able to pass a background check and meet facility visitor requirements
- A professional, trustworthy, kind presence in a healthcare setting
Nice To Haves
- Learn quickly
- Incredibly friendly/personable
- Good at following a system
- Keeping notes
- Making friends
Responsibilities
- Repeatedly visit a set route of facilities across your metro.
- Build repeat relationships with front desk staff, Administrators, and DONs
- Set up alignment calls with both the Administrator and the DON attending
- Log every visit and meeting in HubSpot
- Keep a clean pipeline so every booked call is ready for a smooth handoff
Benefits
- health insurance
- dental insurance
- vision insurance
- 401(k)
- Mileage & Travel: reimbursed at company rate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
