Customer Success Manager

Framework•Orlando, FL

1d•$32 - $32•Remote

About The Position

Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals. Transitioning teachers are welcome and encouraged to apply.

Requirements

2+ years in Customer Success.
Bachelor's Degree required.
Strong tech skills, communication skills, and problem-solving abilities.
Must reside in Florida.
Comfortable working independently in a fast-paced, unstructured environment.

Nice To Haves

Startup or EdTech experience is strongly preferred.
Prior experience working in a school as a teacher or administrator is highly desirable.
Consultative sales skills are a plus.
Emerging people management skills are a plus.
Candidates near Orlando strongly preferred.

Responsibilities

Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
Own the customer onboarding process, including rostering new schools onto the platform.
Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators.
Partner with Sales to drive engagement, upselling, and renewals.
Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
Act as a trusted partner and clear communicator between external clients and internal teams.