Customer Success Manager

Sparetech • Chicago, IL

9d • Hybrid

About The Position

SPARETECH is seeking a Customer Success Manager to support its expansion into the U.S. market. The role helps clients realize the value of SPARETECH’s software, from pre-sales demonstrations through post-sales onboarding, activation, and ongoing support. The Customer Success Manager leads customers through onboarding, helps them succeed with the platform, and builds long-term relationships that create value for customers and SPARETECH.

The position is based on a hybrid work model requiring two days per week at the company’s Chicago office, with remote work available on other days. The role collaborates with customers, Account Executives, and internal teams, and contributes feedback to improve processes.

Requirements

• 2–5 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales.
• Ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention.
• Strong problem-solving skills.
• Experience managing multiple stakeholders across diverse organizational levels.
• Self-starter mentality, passion for technology, and ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

• Experience in the software industry or data-driven manufacturing environments is preferred.
• Exposure to manufacturing processes and knowledge of the industry.

Responsibilities

• Serve as the primary customer contact after contract signing and lead onboarding, software configuration, and activation.
• Monitor customer engagement and key success metrics, resolve issues, and provide ongoing support to help customers maximize software value and satisfaction.
• Identify opportunities for renewals, upsells, and cross-sells, and propose growth initiatives aligned with customer goals.
• Build and maintain relationships with stakeholders across customer organizations.
• Coordinate communication between customers and internal teams and provide feedback to refine processes.
• Collaborate with Account Executives to understand customer challenges and align software solutions.
• Use data-driven insights to create customized product demonstrations that showcase potential impact.

Benefits

• 20 days of vacation plus public holidays.
• Hybrid work model with flexibility to work remotely outside of two required Chicago office days per week.
• Annual professional development training budget of $1,000.
• Participation in the VSOP program.
• Healthcare benefits.
• 401(k) program with automatic enrollment and discretionary employer contributions.
• Opportunity to contribute to the company’s growth and help build its North American foundations, processes, and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed