VP, Customer Success Manager

Acxiom • Homebased - Conway, AR

1d • Remote

About The Position

As a Customer Success Manager you will be responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with the company's products or services. You will work closely with cross-functional teams to understand customer needs, address their concerns, and drive product adoption and retention.

Requirements

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
• Familiarity with customer success software platforms and customer relationship management (CRM) tools.
• Knowledge of the industry and market trends related to the company's products or services.

Responsibilities

• Develop and nurture strong relationships with key customer accounts, serving as the primary point of contact for their needs and inquiries.
• Understand customer goals, objectives, and challenges to align the company's products or services to their specific needs.
• Provide proactive support and guidance to customers throughout their journey, ensuring they maximize the value of the products or services.
• Conduct regular check-ins, business reviews, and customer satisfaction surveys to assess customer health and identify areas for improvement.
• Monitor customer usage and engagement metrics, identifying at-risk customers and implement proactive measures to mitigate churn.
• Coordinate with the implementation and support teams to ensure a seamless onboarding experience for new customers.
• Increase the Net Promoter Score (NPS) of existing clients and generate positive reviews on marketing platforms like G2 & Capterra.
• Stay updated on industry trends, best practices, and competitive landscape to provide strategic recommendations and ensure customer success.
• Be the face of the company for keeping the clients up to date on new product releases, feature enhancements & product roadmaps.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior