Customer Success Manager
About The Position
At Goodshuffle, the mission is to bring joy to the business of events. Its platform helps event professionals streamline operations and grow their businesses through innovative tools and support. The Customer Success Manager serves as a trusted partner to a portfolio of customers, helping them get set up for success, use the platform effectively, and achieve measurable impact in their day-to-day operations. The role advocates for customers while supporting retention, adoption, and growth. It is suited to someone with a few years of Customer Success or account management experience who wants to develop their skills, own customer relationships, and grow with a scaling company.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role.
- Excellent written and verbal communication skills.
- Strong organizational skills, with attention to detail and follow-through.
- A genuine desire to help others succeed and a proactive approach to problem-solving.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Comfort with technology and a desire to learn new tools and features.
- Team-oriented, feedback-friendly, and eager to grow.
Nice To Haves
- Experience working with small business customers or in the events industry.
- Familiarity with tools like Intercom, HubSpot, FullStory, and Confluence.
- Exposure to onboarding or training customers.
Responsibilities
- Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle.
- Lead training and education sessions to ensure a smooth and successful customer journey.
- Monitor customer health and usage, proactively reaching out to keep customers engaged and successful.
- Educate customers on new features, best practices, and time-saving workflows.
- Serve as the primary point of contact for questions, feedback, and troubleshooting.
- Maintain detailed, up-to-date account notes, usage metrics, and communications in internal tools.
- Contribute to team processes and knowledge-sharing as the company scales.
Benefits
- Hybrid work environment.
- Strong feedback culture with mentorship and growth opportunities.
- A passionate, tight-knit team focused on innovation and impact.
- An opportunity to make a real difference for small business owners in the events world.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
