Customer Success Manager

Trivium

5d • Remote

About The Position

We are a fast-growing digital marketing agency specializing in Facebook Advertising, Google Ads, SEO, Website Design, and Social Media Management. Our primary clients are home service businesses generating $1M–$3M annually. With over 60 active clients, we are seeking a Customer Success Manager to manage client relationships and drive strong results.

Requirements

• 2–4 years experience in Customer Success, Account Management, Client Strategy, or Digital Marketing Agency roles
• Strong understanding of Facebook Ads, Google Ads, and SEO
• Experience managing client relationships in an agency environment
• Ability to analyze marketing results and communicate strategy
• Excellent verbal communication
• Strong client relationship management
• Strategic thinking and problem solving
• Ability to lead client calls and hold structure
• High ownership and accountability
• Ability to manage multiple client accounts simultaneously
• Strong organization and follow-through

Responsibilities

• Serve as the main point of contact for client accounts
• Conduct weekly or bi-weekly strategy calls with clients
• Maintain proactive communication via calls, messaging, and updates
• Ensure clients clearly understand campaign performance and results
• Analyze marketing performance across Facebook Ads, Google Ads, and SEO
• Translate marketing data into clear, actionable insights for clients
• Provide strategic recommendations to improve campaign performance
• Own client satisfaction, retention, and relationship growth
• Proactively address issues and prevent churn
• Identify upsell opportunities when appropriate
• Deliver customized performance reports to clients
• Clearly explain campaign metrics and ROI
• Coordinate with the fulfillment team to ensure deliverables are completed
• Collect client testimonials, referrals, and Google reviews
• Maintain strong long-term client partnerships

Benefits

• Performance-based compensation
• Fully remote work environment
• Opportunity to work closely with leadership
• Clear path to leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed