Customer Success Manager
About The Position
The role involves owning the Dallas-Fort Worth metro area, visiting skilled nursing facilities to build relationships with Administrators and Directors of Nursing. The primary focus is on building trust within these facilities and scheduling alignment calls with Dr. Morris and the Director of Revenue Operations. While a clinical background is not required, the ability to build rapport and establish trust is crucial. The position emphasizes a partnership approach, where the representative is seen as part of the clinical care team, helping facilities access needed services. This role is distinct from traditional marketing roles, focusing on understanding facility challenges and connecting them with the appropriate clinical expertise.
Requirements
- Reliable vehicle and valid driver's license
- Able to pass a background check and meet facility visitor requirements
- A professional, trustworthy, kind presence in a healthcare setting
Nice To Haves
- Learn quickly and are incredibly friendly/personable.
- Good at following a system, keeping notes, and making friends.
Responsibilities
- Repeatedly visit a set route of facilities across your metro.
- Build repeat relationships with front desk staff, Administrators, and DONs
- Set up alignment calls with both the Administrator and the DON attending
- Log every visit and meeting in HubSpot
- Keep a clean pipeline so every booked call is ready for a smooth handoff
Benefits
- health, dental, and vision insurance
- 401(k)
- Mileage & Travel: reimbursed at company rate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
