Customer Success Manager
About The Position
The Customer Success Manager will be responsible for building relationships with skilled nursing facilities within the Milwaukee metro area. This role involves regular visits to these facilities to connect with Administrators and Directors of Nursing, and to schedule alignment calls with Dr. Morris and the Director of Revenue Operations. While a clinical background is not required, the ability to build trust and establish strong relationships is crucial. The position is designed to be a partnership with the clinical team, helping facilities access necessary care for their patients. Success in this role means being perceived as part of the clinical care team, rather than a marketer, which facilitates easier access to key personnel.
Requirements
- Reliable vehicle and valid driver's license
- Able to pass a background check and meet facility visitor requirements
- A professional, trustworthy, kind presence in a healthcare setting
Nice To Haves
- Learn quickly
- Incredibly friendly/personable
- Good at following a system
- Keeping notes
- Making friends
Responsibilities
- Repeatedly visit a set route of facilities across your metro.
- Build repeat relationships with front desk staff, Administrators, and DONs
- Set up alignment calls with both the Administrator and the DON attending
- Log every visit and meeting in HubSpot
- Keep a clean pipeline so every booked call is ready for a smooth handoff
Benefits
- health, dental, and vision insurance
- 401(k)
- Mileage & Travel: reimbursed at company rate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
