Customer Success Manager
NinjaOne
•Hybrid
About The Position
As a Customer Success Manager at NinjaOne, you will serve as a trusted advisor and primary point of contact for a portfolio of existing accounts. This is a relationship-led, commercially-driven role. You will be responsible for driving retention, identifying growth opportunities, and ensuring customers are realising measurable value from NinjaOne's solutions. You'll bring a consultative approach to every interaction, balancing customer advocacy with a clear commercial focus on expansion and renewal.
Requirements
- 2+ years' experience in a Customer Success Manager role or equivalent
- Proven track record of hitting retention and growth targets within a portfolio of accounts
- Commercially minded with strong consultative skills; you know how to uncover need, build a case, and close an expansion
- Calm and composed under pressure; experienced navigating escalations and turning them into opportunities to strengthen the relationship
- Polished communicator; confident presenting to both technical and executive audiences
- Proficient in Salesforce or a comparable CRM
Nice To Haves
- Background in SaaS strongly preferred
- Familiarity with IT operations or technical software environments is a significant advantage
- Bachelor's degree preferred
Responsibilities
- Growing your individual book of business within your portfolio of existing accounts
- Proactively engaging and reaching out to your accounts on a regular basis
- Serving as the “single point of contact” for accounts, building relationships to identify, qualify, sort, and develop cross-sell and up-sell opportunities
- Communicating with customers and reacting to client requirements quickly and efficiently
- Analyzing and understanding customer needs to present a solution that meets the customer requirements
- Nurturing, building, and maintaining strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
- Researching and documenting relevant contact information for existing leads in Salesforce
- Utilizing Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
- Maintaining knowledge of market conditions and competitive activities
- Performing other duties as needed
Benefits
- Hybrid work environment
- Free in-office lunches throughout the week
- Opportunity for growth and advancement
- Develop your skills through our renowned training platform
- Competitive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
