Customer Success Manager

Centerbase•Dallas, TX

15d•$76,000 - $93,000•Remote

About The Position

As a Customer Success Manager (CSM) at Centerbase, you will serve as the trusted advisor and primary point of contact for a portfolio of customers. The CSM is responsible for the post-sales relationship with the goal of creating Customers for Life. Your success will be measured by customer health, retention rates, product adoption, customer advocacy (including referrals), and revenue growth (upsells/cross-sells). This role requires exceptional communication and relationship-building skills, cross-functional collaboration, and continuous learning. In this role, you will develop a thorough understanding of Centerbase’s technology and partner offerings to effectively communicate the value of the product and features to customers, helping them achieve meaningful business outcomes. As a CSM at Centerbase, you will actively contribute to the improvement of our internal tools and processes, providing constructive feedback and mentoring colleagues to enhance departmental efficiency. Additionally, you will build cross-functional relationships to navigate the company, escalate customer concerns appropriately, and

Requirements

1-2 years of experience as a Customer/Client Success Manager within an enterprise SaaS business
Proficiency with Salesforce and other similar software products
Ability to navigate a growing, fast-paced company and autonomously manage your book of business
Strong attention to detail when communicating and following up on customer inquiries
Proven track record of consistently attaining or exceeding renewal and expansion quota

Responsibilities

Become a Centerbase product expert and leverage your knowledge to identify opportunities that drive product adoption, customer value and business growth
Build and nurture strong relationships with a portfolio of assigned customers through proactive, clear, and professional communication
Develop a deep understanding of your customers' business needs and collaborate with them to set clear objectives and achieve their desired outcomes
Deliver Business Reviews sharing Centerbase’s added value and growth opportunities
Act as a customer advocate within Centerbase, collaborating effectively with internal teams to ensure customer needs are met and issues are resolved efficiently
Own and manage customer escalations to resolution, while proactively identifying and addressing potential issues before they escalate
Drive customer retention through proactive engagement and creating an excellent customer experience
Own renewals and identify upsell/ cross-sell opportunities