Customer Success Manager

CBTS • ,

8d • $55,000 - $76,000

About The Position

As a Customer Success Manager at CBTS, you'll own a portfolio of enterprise accounts and serve as the client's trusted advisor after the sale. You'll drive adoption, satisfaction, and growth through proactive engagement, helping clients realize measurable value from their CBTS solutions while building the kind of relationships that lead to long-term retention. CBTS partners with mid-market and enterprise clients across North America to deliver technology solutions that move their business forward. We're looking for people who bring curiosity, ownership, and genuine care for the client experience — join us and help our clients succeed.

Requirements

• CRM Platforms (Salesforce or equivalent)
• Customer Communication & Correspondence
• Renewal & Retention Management
• Microsoft Office / M365 Suite
• Account Planning & Success Plan Development

Nice To Haves

• Customer Success Platforms
• Data Analysis / Reporting
• IT Services & Managed Services

Responsibilities

• Serve as the primary post-sale point of contact and trusted advisor for a portfolio of enterprise accounts.
• Develop and execute tailored success plans that align CBTS solutions to each client's KPIs and business outcomes.
• Lead regular cadence calls, executive business reviews (EBRs), and on-site visits to demonstrate value and deepen relationships.
• Monitor account health dashboards, proactively flag risk indicators, and partner with Sales and Support on mitigation strategies.
• Drive net revenue retention by identifying expansion opportunities and collaborating with Account Executives on upsell and cross-sell.
• Advocate for clients internally, coordinating cross-functional resolution of escalated service issues.
• Keep CRM records accurate and current, including interaction logs, renewal milestones, and opportunity pipeline data.

Benefits

• Base salary of $55,000-76,000
• Potential for additional compensation such as discretionary merit increases, bonuses, or sales-based variable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed