Customer Success Manager

HR Acuity LLC

13d•Remote

About The Position

We're looking for a relationship-driven Customer Success Manager to support a portfolio of Enterprise customers. This is not your typical CSM role — we're seeking someone who thrives in complex, high-stakes environments and knows how to navigate large organizations, multiple stakeholders, and long-term strategic relationships. In this role, you'll become a trusted advisor to some of our most valuable customers, driving adoption, demonstrating measurable value, and championing satisfaction at every stage of the customer journey. You'll develop deep knowledge of each customer's business goals and align our solutions to their evolving needs. You'll collaborate closely with Account Management to identify expansion and upsell opportunities, turning healthy relationships into long-term growth. Success here isn't just about retention — it's about becoming an indispensable partner to the enterprise accounts you own. At HR Acuity®, we empower our team to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can all be #BetterTogether. If you're excited about being part our growth story, we’d love to chat! About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe. This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us. At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading. Click here to learn more about our values and benefits! Please note that for this position, we are only accepting direct applications. Submissions from agencies will not be considered.

Requirements

3+ years in Customer Success with Enterprise clients (HR tech, SaaS, or related fields preferred) - this is a must — SMB or mid-market experience alone won't set you up for success here.
Proven experience managing complex, multi stakeholder enterprise accounts with diverse organizational structures
Proficiency with Microsoft Office and CRM tools; quick learner of new technologies.
Strong organization and time management in a fast paced remote environment
Excellent written and verbal communication
Confident presenting to and influencing VP and C-Suite stakeholders
Customer-centric, proactive, and highly self motivated