Customer Success Manager

Aston Carter•San Antonio, TX

8d•$24 - $29•Onsite

About The Position

This role is described as a Client Engagement Manager/Customer Service Administrator. It owns assigned customer accounts and supports the full sales cycle by managing customer engagement, order processing, forecasting, reporting, issue resolution, and cross-functional coordination. The position combines customer service with commercial judgment and clear communication to support customer satisfaction and business performance in a fast-paced environment. The role is based in San Antonio, Texas, and is initially on-site during standard business hours, Monday through Friday. The schedule is either 8:00 a.m. to 5:00 p.m. or 7:00 a.m. to 4:00 p.m. After an initial period of approximately 30–60 days, the description says the arrangement transitions to three days on-site and two days remote each week. The position works with a small, collaborative team and partners closely with business development and inside sales account managers. It reports to a sales supervisor and is equipped with a laptop and potentially a company cell phone. The setting is professional and business-focused, emphasizing accuracy, responsiveness, and customer service in a regulated, process-driven context.

Requirements

At least 2 years of experience in customer service, account management, sales coordination, or a closely related role.
At least 2 years of experience using Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and reporting.
Hands-on experience with ERP and CRM systems, particularly Microsoft-based tools.
Experience in corporate customer service roles supporting internal or external stakeholders.
Experience formulating reports and providing teams with clear updates on findings and performance metrics.
Strong customer service orientation and the ability to build trusted relationships and manage customer expectations.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.

Nice To Haves

Knowledge of the aerospace or aviation industry.
Experience working with high-end or government customers.
Bachelor’s or associate degree.
Experience in manufacturing, government, or other regulated environments.
Power BI knowledge for advanced reporting and data visualization.
Experience in inside sales or sales support environments.

Responsibilities

Process sales orders from entry through dispatch, maintain an accurate orderbook, track delivery timelines, and complete CRM documentation.
Build customer relationships, communicate order updates and issues proactively, understand customer needs, and resolve concerns.
Partner with Operations, Procurement, and Warehouse teams.
Develop forecasts and KPIs, analyze account performance, and identify opportunities to improve service, efficiency, and account growth.
Support the full sales cycle through customer engagement, reporting, and cross-functional coordination.