Customer Success Manager

The Stakeholder Company Pte. Ltd.

14d • Remote

About The Position

TSC.ai is building the leading AI-native operating system for public affairs. Our platform, Genie, helps leading corporations detect, understand, and act on external stakeholder, regulatory, reputational, and policy risks faster and more effectively than traditional workflows allow. We work with major companies across complex sectors and markets, helping external affairs teams move from fragmented monitoring and manual production to sharper, more actionable intelligence.

Requirements

• 2-5 years of experience in a Client Manager, Customer Success, or similar client-facing role.
• Fluency in Portuguese, Spanish, and English.
• Strong analytical storytelling skills, with the ability to communicate insights clearly.
• Proven ability to develop strategic and actionable recommendations.
• Experience synthesising diverse data and research sources.
• Confidence using AI tools to support efficient, high-quality work.
• Excellent client-facing communication and collaboration skills.
• Intellectual curiosity about the world, technology, and our clients' needs.
• Strong general knowledge and expertise in your core area.
• Excellent problem-solving capabilities and adaptability.
• Enthusiasm for finding elegant and pragmatic solutions.
• A collaborative mindset.
• Ability to take ownership of significant challenges and solve conventional problems in unconventional ways, without losing your sense of humour and fun.

Responsibilities

• Maintain strong client relationships and ensure customer satisfaction.
• Lead client onboarding, user training, and post-go-live support.
• Monitor customer engagement, platform adoption, and usage.
• Coordinate customer requests, feedback, and support tickets with internal teams.
• Gather customer needs and structure business use cases for the Product and Development teams.
• Support renewal preparation and monitor account health.
• Identify opportunities for customer advocacy, including testimonials, referrals, and case studies.
• Act as a liaison between clients and internal teams to ensure smooth communication and issue resolution.
• Provide input and feedback to improve the customer experience, internal workflows, and product usability.

Benefits

• Remote work.
• International exposure and opportunities for growth.
• Additional benefits to be shared during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed