Customer Success Manager

Copia Automation•New York City, NY

14d•$120,000 - $140,000•Hybrid

About The Position

Copia is seeking a Customer Success Manager to join their growing team. This role is ideal for a customer-focused problem solver who enjoys working in technical environments and building strong relationships with customers. The ideal candidate is curious, adaptable, and comfortable learning new technologies quickly. They take ownership of their work and care about helping customers achieve real value. This role involves working with industrial and engineering teams to help them adopt modern tools that improve how they collaborate, manage code, and operate critical systems. Copia is a fast-paced startup, and this role offers the opportunity to grow into a senior Customer Success leader over time.

Requirements

3–6 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role
Experience working with customers in a SaaS or technical environment
Ability to learn new technologies and workflows quickly
Strong communication and relationship-building skills
Good organizational skills with the ability to manage multiple customers and priorities
Comfort working in a fast-paced, evolving startup environment
Experience collaborating cross-functionally with teams like Sales, Product, or Support
Willingness to take ownership and continue developing as a Customer Success professional

Nice To Haves

Experience working with industrial automation environments or engineering-heavy organizations
Familiarity with PLC systems, manufacturing technology, or hardware engineering workflows
Experience working in high-growth startup environments
Background supporting technical product adoption or complex software deployments
Familiarity with Git or modern engineering collaboration tools
Familiarity with Hubspot CRM

Responsibilities

Manage a portfolio of customer relationships, supporting them from onboarding through renewal
Build strong relationships with customer stakeholders, particularly engineering and operations teams
Lead regular customer engagements including onboarding sessions, check-ins, and business reviews (with support as needed)
Help customers adopt Copia and guide them toward best practices
Identify adoption risks and work with internal teams to proactively address them
Partner with Sales on renewal and expansion opportunities
Collaborate closely with Product, Engineering, and Support to resolve customer issues and improve the overall experience
Translate customer feedback into clear insights for internal teams
Track customer health, engagement, and key success metrics
Contribute to improving Customer Success processes as the team scales