Customer Success Manager

Variosystems Inc•Southlake, TX

just now•Onsite

About The Position

About Variosystems Variosystems is a global electronics manufacturing solutions provider dedicated to delivering high‑quality, customer‑centric products across a wide range of industries including medical, industrial, aerospace, and communications. With locations across North America, Europe, and Asia, we partner closely with our customers to bring innovative electronics solutions to life. Our North America headquarters in Southlake, Texas serves a critical role in supporting regional customers and coordinating with global operations.

Requirements

Thorough knowledge of all aspects regarding the production of electronic, precision mechanical and electromechanical assemblies and subassemblies
Commercial skills, CRM, tools knowledge, communication, customercentricity, problem-solving, good ability to prioritize tasks, high-level of resilience
5+ years of experience in project management/electronics environment
ERP (SAP) experience
Excellent communication and organizational skills
Customer Oriented

Responsibilities

Primary point of contact to the customer, addressing their inquiries, concerns, and providing solutions to their issues; building strong, long-term relationships by understanding customer needs and goals.
Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc.
Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, and Planning to ensure order fulfillment and achieve high delivery performance.
Financial performance of the customer accounts (Revenue, CM1, CM2, NWC days, NPS), forecast and tracking, cash management
Develop and execute customer success plans that outline specific goals, milestones, and strategies to achieve success. Work closely with customers to align their objectives with the capabilities of the company's offerings.
Other duties as assigned